User Information Privacy Policy

Effective Date: [2]
Last Updated: [Last updated]

This Privacy Policy describes how Bitrefund ("Bitrefund", "we") collects, uses, stores, and protects personal information of users when accessing and using services on the bitrefund.co platform and related products.

Using Bitrefund's services means that you agree to the terms stated in this Privacy Policy.

1. Scope of Application

This policy applies to all services and products within the Bitrefund ecosystem, including but not limited to:

Bitrefund Trading Platform

P2P Trading

Staking, Earn, Lending

BitPump (create token & Web3 trading)

Web3 and cross-chain services

2. Information We Collect

2.1. Personal Information Provided by Users

Full name, email, phone number

Identity verification information (KYC) as legally required

Contact information when requesting support

2.2. Technical & Usage Information

IP address

Device type, browser

Access history and activity on the platform

Public blockchain wallet information (public address)

2.3. Transaction Information

Deposit, withdrawal, transaction history

P2P, staking, lending history

On-chain data related to Web3 activities

3. Purpose of Using Information

Bitrefund uses user information for the following purposes:

Providing and operating services

Identity verification and fraud prevention

Processing transactions, deposits, and withdrawals

Customer support and complaint resolution

Improving products and user experience

Complying with legal obligations and requests from competent authorities

4. Sharing and Disclosure of Information

Bitrefund does not sell, rent, or exchange personal information of users to third parties for commercial purposes.

We only share information in the following cases:

As required by valid legal requests from authorities

With technical partners serving system operations (on a confidentiality basis)

When necessary to protect the legal rights of Bitrefund and users

5. Data Security

Bitrefund applies appropriate security measures to protect user information, including:

Data encryption

Internal access controls

Monitoring and detecting unusual behavior

Risk management processes and system security

However, no system is completely secure. Bitrefund cannot guarantee 100% security against all risks beyond its control.

6. Data Retention

User information is stored as long as necessary to provide services and comply with the law.

Data may be stored in multiple regions to ensure system stability and safety.

7. User Rights

Users have the right to:

Access and verify personal information

Request correction of inaccurate information

Request restriction or cessation of data processing within the permissible scope

Close an account according to Bitrefund’s regulations

Some requests may be restricted due to legal obligations or security requirements.

8. Cookies & Tracking Technology

Bitrefund may use cookies and similar technologies to:

Remember user preferences

Analyze usage behavior

Improve platform performance and experience

Users can manage cookies through browser settings.

9. Web3 & Blockchain Services

Users should note:

Blockchain transactions are public and immutable

Bitrefund does not control data recorded on the blockchain

Users are responsible for securing their wallets and private keys

10. Minor Privacy

Bitrefund's services are not intended for individuals below the legal age as defined by the regulations of the user's country of residence. We do not intentionally collect information from minors.

11. Policy Changes

Bitrefund reserves the right to update this Privacy Policy over time. Any changes will be published on the official website. Continuing to use the service after the policy is updated means that users accept those changes.

12. Contact

If you have any questions or requests related to the Privacy Policy, please contact:

24/7 Support Channel on Bitrefund

Official website: bitrefund.co

Email: [email protected]

13. Bitrefund's Commitment

Bitrefund is committed to:

Respecting privacy – Protecting data – Operating transparently

We believe that the trust of users is the most important asset, and protecting personal information is Bitrefund's core responsibility.